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Troubleshooting

Solutions to common issues in Inkwren.

Login & Account Issues​

I can't log in​

Check your credentials

  • Make sure you're using the correct email address
  • Passwords are case-sensitive
  • Try the "Forgot Password" link to reset

Check your email verification

  • New accounts require email verification
  • Check your spam folder for the verification email
  • Request a new verification email if needed

Clear browser data

  • Clear cookies and cache for app.inkwren.com
  • Try an incognito/private window
  • Try a different browser
Still stuck?

If you've tried all the above, contact support@inkwren.com with your email address.

I forgot my password​

  1. Go to app.inkwren.com
  2. Click Log In
  3. Click Forgot Password
  4. Enter your email address
  5. Check your inbox for a reset link

Reset links expire after 24 hours. If expired, request a new one.

I'm not receiving emails​

  • Check your spam/junk folder
  • Add noreply@inkwren.com to your contacts
  • Check that your email address is spelled correctly
  • Try a different email provider if issues persist

Data & Display Issues​

I can't find my data​

Check your workspace

  • Look at the workspace selector in the sidebar
  • You may be in a different workspace than expected
  • Switch workspaces to find your data

Clear filters

  • Check if any filters are active on the current view
  • Click "Clear Filters" or remove individual filter chips
  • Filters persist between sessions

Use search

  • Press Cmd+K (Mac) or Ctrl+/ (Windows/Linux)
  • Search finds items across your entire workspace

Changes aren't saving​

Check your connection

  • Inkwren requires an internet connection
  • Look for a connection indicator in the app
  • Try refreshing the page

Check for errors

  • Look at the bottom of the screen for error messages
  • Required fields may be missing
  • Data validation errors will be highlighted

Try again

  • Refresh the page and re-enter changes
  • If the problem persists, try a different browser

The page won't load​

Refresh the page

  • Press Cmd+R (Mac) or Ctrl+R (Windows)
  • Or click the refresh button in your browser

Clear browser cache

  • Clear cache for app.inkwren.com specifically
  • Hard refresh: Cmd+Shift+R (Mac) or Ctrl+Shift+R (Windows)

Check your connection

  • Test other websites to confirm internet access
  • Try disabling VPN if you're using one

Try a different browser

  • Inkwren works best in Chrome, Firefox, Safari, or Edge
  • Ensure your browser is up to date

Import Issues​

CSV import failed​

Check file format

  • File must be CSV (comma-separated values)
  • First row must be headers
  • See CSV Import for required format

Check data quality

  • Remove special characters from headers
  • Ensure dates are in YYYY-MM-DD format
  • Check for empty required fields

Try a smaller file

  • Large files may timeout
  • Split into batches of 100-200 rows
  • Import in multiple passes
Import Preview

Always use the preview step to check how your data will be imported before confirming.

Some rows didn't import​

  • Check the import results for error details
  • Common issues: duplicate entries, missing required fields, invalid dates
  • Fix the issues in your CSV and re-import the failed rows

Performance Issues​

The app is slow​

Check your connection

  • Slow internet affects app performance
  • Try on a different network

Reduce data load

  • Use filters to limit displayed items
  • Avoid loading all items at once on large lists

Clear browser data

  • Clear cache and cookies for app.inkwren.com
  • Restart your browser

Close other tabs

  • Too many open tabs can slow browsers
  • Close unused applications

Search isn't finding results​

Check your query

  • Search looks at titles, names, and key fields
  • Try shorter, simpler search terms
  • Try different variations of the term

Check filters

  • Active filters limit search results
  • Clear filters before searching
  • Search only finds items you have access to

Feature-Specific Issues​

Keyboard shortcuts aren't working​

Check browser focus

  • Click somewhere in the app first
  • Shortcuts don't work if focus is on browser UI

Check for conflicts

  • Browser extensions may capture shortcuts
  • Try disabling extensions temporarily
  • Some shortcuts vary by operating system

Check the shortcut reference

  • Press Cmd+K to see available shortcuts
  • Some shortcuts only work on specific pages

Theme changes aren't applying​

Hard refresh

  • Cmd+Shift+R (Mac) or Ctrl+Shift+R (Windows)

Clear cache

  • Cached styles may override new theme
  • Clear browser cache for app.inkwren.com

Rich text editor issues​

Formatting not saving

  • Make sure to click Save after editing
  • Check for validation errors

Paste formatting issues

  • Use Cmd+Shift+V to paste as plain text
  • Then reapply formatting as needed

Error Messages​

"Session expired"​

Your login session has timed out. Click to log in again. Your work is saved automatically.

"Network error"​

The app couldn't reach the server. Check your internet connection and try again.

"Permission denied"​

You don't have access to this resource. You may need to:

  • Switch to the correct workspace
  • Ask a workspace admin for access
  • Log in with a different account

"Validation error"​

A required field is missing or has invalid data. Check the highlighted fields and correct the errors.

"Server error"​

Something went wrong on our end. Try again in a few minutes. If the problem persists, contact support.

Getting More Help​

If you've tried the solutions above and still have issues:

  1. Check the FAQ - Your question may be answered there
  2. Join Discord - Get help from the community and team
  3. Email support - support@inkwren.com

When reporting an issue, include:

  • What you were trying to do
  • What happened instead
  • Any error messages you saw
  • Your browser and operating system